AI Health Assistant: How Voice Tech Improves Patient

Overview

Engagement Introduction Patient engagement is a cornerstone of value‑based care, yet many health systems struggle to keep patients involved between visits. Missed appointments alone cost U.S. clinics about $150   billion annually, and even the UK’s National Health Service records 15   million missed primary‑care appointments a year . Traditional tools like reminder calls and patient portals have limited impact and often exacerbate staff workload. An AI healthcare assistant for patient engagement can change this dynamic by offering proactive, conversational outreach. The Power of Proactive Outreach Research shows that reminder systems can lower no‑show rates by up to 39 %, but they require staff time and rarely accommodate patients who need to reschedule . AI voice assistants act as intelligent callers that engage patients in two‑way conversations, confirm attendance or move appointments when necessary. Practices using automated phone reminders have seen absolute no‑show rates drop below 3 % , and a poll by the Medical Group Management Association (MGMA) found that while only 19 % of clinics currently use chatbots or virtual assistants, those that do benefit from automated scheduling and rescheduling . Enhancing Adherence and Satisfaction AI health assistants do more than reminders. They can explain care plans in plain language, send medication prompts and collect patient‑reported outcomes. Voice technology also improves accessibility: more than 70 % of healthcare leaders have either adopted or plan to adopt voice tech to streamline documentation and provide real‑time answers . Studies show that clinicians using speech recognition tools reduce documentation time by 17 % and that 82 % of clinicians believe voice technology reduces interruptions during care . By making communication hands‑free and interactive, an AI assistant encourages patients to stay engaged without adding friction for providers. Conclusion Hana’s AI Health Assistant builds on these trends by calling patients proactively and offering personalised support. By reducing missed appointments, improving medication adherence and freeing clinicians from paperwork, it delivers measurable value to both providers and patients. As 1 2 3 4 5 6 7 1

healthcare continues to evolve, adopting AI health assistants will be key to keeping people engaged and healthy. Learn more on our AI healthcare assistant for patient engagement and AI tools to reduce patient no-shows pages.